Quality is no longer a differentiator, It is imperative!!!
Best Practices
- ITIL Adoption for effective IT Service Management
- Moving from ITIL V2 to ITIL V3
- PMBOK / PRINCE2 based Project Management
- SCRUM based Project Execution
Technology
Specialised
- Integrated aproach to Quality Through IQM™
- BCM (BCP/DR) for survival of business
- CI Valuation for Prioritizing Actions
- Comprehensive Risk Management using M_o_R
Open Source
Selection, Implementation and Integration of
- Open ERP & Open Taps for ERP (Enterprise Resource Planning)
- Pentaho for Business Intelligence (BI)
- Decision Support System (DSS) & MIS Dashboard
- Asterisk for VOIP based communication system & EPABX
- OTRS for IT Service Management
Proprietory
Selection, Implementation and Integration of
Certification Oriented
Knowledge Based
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OTRS for IT Service Management
Executive Summary
For Service organizations, right Service Management strategy needs to be supported by well defined and institutionalized service management processes. To deliver the benefits within the given budget constraints needs thorough understanding of Service Management supported by experience in Process Automation in the space of Service Management. OTRS has been established name in the space of Open Source Service Management Solution with support on most of processes in Service Management. OTRS is great open source solution which can kick start your Service Management initiative on very positive note. Latest OTRS ITSM Suite would be able to match many features of proprietary solution at much lower CAPEX and OPEX. No more licensing headaches and stalling of projects from unforeseen needs on added license costs !! QLogy will be able to deliver you your Service Management solution using OTRS and proven expertise and experience in the field of Service Management based on IQM concepts based on industry best practices like ITIL V3, CobiT, PMBoK etc
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Who can benefit?
Any service provider(internal or external) who desires to add more value to its customers and manage the services in professional manner.
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What are the benefits?
We can help you with functional consultations and managing entire implementation project if needed and also get involved in QA including testing and sign offs. We will define technical requirements for RFP for tool selection and help you judge capability of vendor for implementation. We have functional knowledge on ITSM Suites from leaders like BMC, CA, HP ,IBM , Advent net, Axios Assyst etc
- Testing & QA to ensure all stakeholder requirements are met
- Right Solutions Help reduce TCO
- Helps to institutionalize processes and minimize duplication of work
- We help you forecast & provide for tool capability to address future requirements
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What do we do?
We will undertand organisational objectives and help in aligning the services accordingly We will help an organisation understand their pain points We will help define business case and will help deliver the benefits as per the business case. Create detailed SOW. Do the current state assessment Perform gap analysis Create the road map for ITIL adoption Help manage organisational change and stakeholder expectations Handhold and mentor the organisational members. Re-engineer the processes and help in institutionalising the processes with the help of governance and reporting structure QA of entire programme Help organisation to select and implement service management tools.
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Wishlist
ITIL Foundation course at minimum training fees with examination and eLearning
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Current Promotion
Currently we are not having any promotion but we will be coming some great offers soon..