Quality is no longer a differentiator, It is imperative!!!
Best Practices
- ITIL Adoption for effective IT Service Management
- Moving from ITIL V2 to ITIL V3
- PMBOK / PRINCE2 based Project Management
- SCRUM based Project Execution
Technology
Specialised
- Integrated aproach to Quality Through IQM™
- BCM (BCP/DR) for survival of business
- CI Valuation for Prioritizing Actions
- Comprehensive Risk Management using M_o_R
Open Source
Selection, Implementation and Integration of
- Open ERP & Open Taps for ERP (Enterprise Resource Planning)
- Pentaho for Business Intelligence (BI)
- Decision Support System (DSS) & MIS Dashboard
- Asterisk for VOIP based communication system & EPABX
- OTRS for IT Service Management
Proprietory
Selection, Implementation and Integration of
Certification Oriented
Knowledge Based
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Integrated approach to Quality Through IQM™
Executive Summary
Quality as a concept itself has been rechristened in numerous ways and number of times and everyone seems to have his or her own definition of quality. Similarly there are so many frameworks who bring to the table their own benefits with respect to quality. The concern that arises here is that though these contributions are good they cannot be called as complete as they serve in parts only. It is high time that we start accepting that one single framework cannot take care of all the quality aspects completely. But it also cannot be denied that the contribution that the frameworks bring to table do not have specificity. It has become necessary that organizations start looking at the cohesive working of the frameworks in the proportions and combinations that suit them. QLogy has developed a model to bring about such cohesion. This model is Integrated Quality Model which works in the symbiotic fashion as a integrated mesh of processes and measures. IQMTM uses ITIL at the core and brings about the right orchestration of the frameworks and methodologies that are necessary for almost every organization throughout Vision and goal setting to Execution and further improvements.
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Who can benefit?
Any service provider(internal or external) who desires to add more value to its customers and manage the services in professional manner.
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What are the benefits?
We have capabilities to define or improve existing set of process & practices based on our depth in understanding of industry best practices based on ITIL® , CobiT, Six Sigma , COSO, ISACA, ISO 20000, ISO 27001, ISO 38500 etc
- Improves customer experience & satisfaction
- Optimizes costs by eliminating wastes
- Optimizes processes for Process Excellence thereby improving productivity
- Gain scalability for leaping to next level of maturity
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What do we do?
We will undertand organisational objectives and help in aligning the services accordingly We will help an organisation understand their pain points We will help define business case and will help deliver the benefits as per the business case. Create detailed SOW. Do the current state assessment Perform gap analysis Create the road map for ITIL adoption Help manage organisational change and stakeholder expectations Handhold and mentor the organisational members. Re-engineer the processes and help in institutionalising the processes with the help of governance and reporting structure QA of entire programme Help organisation to select and implement service management tools.
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Wishlist
ITIL Foundation course at minimum training fees with examination and eLearning
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Current Promotion
Currently we are not having any promotion but we will be coming some great offers soon..