Quality is no longer a differentiator, It is imperative!!!
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- ITIL Adoption for effective IT Service Management
- Moving from ITIL V2 to ITIL V3
- PMBOK / PRINCE2 based Project Management
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- CI Valuation for Prioritizing Actions
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- Pentaho for Business Intelligence (BI)
- Decision Support System (DSS) & MIS Dashboard
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- OTRS for IT Service Management
Proprietory
Selection, Implementation and Integration of
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Setting up Governance Controls using CobiT
Executive Summary
It has been observed that even after putting lot of efforts in implementing the process and systems they fail to deliver the desired outcomes. This can be attributed to lack of controls and governance in organisations. Many times organisations feel that there is lack of transparency and management craves to set up the governance structure. CobiT is the proven governance framework for Information technology but can also be applied for governance of services and its process. QLogy has played an instrumental role in helping organisation to set up the governance structure using CobiT.
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Who can benefit?
Any service provider(internal or external) who desires to add more value to its customers and manage the services in professional manner.
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What are the benefits?
We have capabilities to define or improve existing set of process & practices based on our depth in understanding of industry best practices based on ITIL® , CobiT, Six Sigma , COSO, ISACA, ISO 20000, ISO 27001, ISO 38500 etc
- Improves customer experience & satisfaction
- Optimizes costs by eliminating wastes
- Optimizes processes for Process Excellence thereby improving productivity
- Gain scalability for leaping to next level of maturity
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What do we do?
We will undertand organisational objectives and help in aligning the services accordingly We will help an organisation understand their pain points We will help define business case and will help deliver the benefits as per the business case. Create detailed SOW. Do the current state assessment Perform gap analysis Create the road map for ITIL adoption Help manage organisational change and stakeholder expectations Handhold and mentor the organisational members. Re-engineer the processes and help in institutionalising the processes with the help of governance and reporting structure QA of entire programme Help organisation to select and implement service management tools.
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Wishlist
ITIL Foundation course at minimum training fees with examination and eLearning
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Current Promotion
Currently we are not having any promotion but we will be coming some great offers soon..