Quality is no longer a differentiator, It is imperative!!!
Best Practices
- ITIL Adoption for effective IT Service Management
- Moving from ITIL V2 to ITIL V3
- PMBOK / PRINCE2 based Project Management
- SCRUM based Project Execution
Technology
Specialised
- Integrated aproach to Quality Through IQM™
- BCM (BCP/DR) for survival of business
- CI Valuation for Prioritizing Actions
- Comprehensive Risk Management using M_o_R
Open Source
Selection, Implementation and Integration of
- Open ERP & Open Taps for ERP (Enterprise Resource Planning)
- Pentaho for Business Intelligence (BI)
- Decision Support System (DSS) & MIS Dashboard
- Asterisk for VOIP based communication system & EPABX
- OTRS for IT Service Management
Proprietory
Selection, Implementation and Integration of
Certification Oriented
Knowledge Based
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Business Service Management for Business & IT Integration
Executive Summary
Organizations fails to keep track of their assets with respect to their relevance to business needs and it very suicidal to continue in same fashion when the cost of acquisition and management of such assets is very high. Some organizations understand this but it is too late for them to act. Business Service Management is the strategy and an approach to link IT components to Business goals. The dependency on IT has become so tight & so close that for e.g. change in a business process affects technology and it is also true the other way round. An asset might be expensive but its benefits might be long lasting. On the other hand an asset might be acquired because it is economical and it is understood later that it is not only redundant now but is also detrimental to effectiveness, efficiency and compliance. QLogy understands that it is imperative to plan for the assets in such a way that an organization would not need to reject or approve the purchase, by just looking at the budget feasibility or availability of funds. QLogy can help organizations to integrate IT to Business in such a way that IT & business assets would be indicative of linkages of Buisness and IT Goals, Linkages of Business and IT CSFs and KPIs.
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Who can benefit?
Any service provider(internal or external) who desires to add more value to its customers and manage the services in professional manner.
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What are the benefits?
We have capabilities to define or improve existing set of process & practices based on our depth in understanding of industry best practices based on ITIL® , CobiT, Six Sigma , COSO, ISACA, ISO 20000, ISO 27001, ISO 38500 etc
- Improves customer experience & satisfaction
- Optimizes costs by eliminating wastes
- Optimizes processes for Process Excellence thereby improving productivity
- Gain scalability for leaping to next level of maturity
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What do we do?
We will undertand organisational objectives and help in aligning the services accordingly We will help an organisation understand their pain points We will help define business case and will help deliver the benefits as per the business case. Create detailed SOW. Do the current state assessment Perform gap analysis Create the road map for ITIL adoption Help manage organisational change and stakeholder expectations Handhold and mentor the organisational members. Re-engineer the processes and help in institutionalising the processes with the help of governance and reporting structure QA of entire programme Help organisation to select and implement service management tools.
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Wishlist
ITIL Foundation course at minimum training fees with examination and eLearning
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Current Promotion
Currently we are not having any promotion but we will be coming some great offers soon..