Quality is no longer a differentiator, It is imperative!!!
Best Practices
- ITIL Adoption for effective IT Service Management
- Moving from ITIL V2 to ITIL V3
- PMBOK / PRINCE2 based Project Management
- SCRUM based Project Execution
Technology
Specialised
- Integrated aproach to Quality Through IQM™
- BCM (BCP/DR) for survival of business
- CI Valuation for Prioritizing Actions
- Comprehensive Risk Management using M_o_R
Open Source
Selection, Implementation and Integration of
- Open ERP & Open Taps for ERP (Enterprise Resource Planning)
- Pentaho for Business Intelligence (BI)
- Decision Support System (DSS) & MIS Dashboard
- Asterisk for VOIP based communication system & EPABX
- OTRS for IT Service Management
Proprietory
Selection, Implementation and Integration of
Certification Oriented
Knowledge Based
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BCM (BCP/DR) for survival of business
Executive Summary
Thinking of extremes is one very necessary thing that makes thinking about the evils imperative. Disasters can strike an organization and a work place in any shape or any form and any time. Disasters could be internal or external,controllable or non controllable. But at times maturity of organizations with respect to Business Continuity Management is so very low that they are not clear even on the definition of what is disaster for them and what is not. So many times the SWOT is done so wrong way that that it is very unclear that what are the risks that an organization is prone to. It is because of this kind of gaps that organizations have had paid very heavily. QLogy vision itself talks about stretching across QGRC(Quality, Governance, Risk & Compliance) space. BCM(Business Continuity Management) approach indeed needs all these four elements at least but Risk Management the most. Some organizations do take this initiative but still one major gap remains. That is aligning ITSCM(IT Service Continuity Management) to BCM and QLogy has the professionals who have implemented the BCM and ITSCM both. QLogy understands the right balance and right mix of emphasis towards Business,Statutory,Regulatory,Financial etc aspects that have to be taken care of.
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Who can benefit?
Any service provider(internal or external) who desires to add more value to its customers and manage the services in professional manner.
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What are the benefits?
We have capabilities to define or improve existing set of process & practices based on our depth in understanding of industry best practices based on ITIL® , CobiT, Six Sigma , COSO, ISACA, ISO 20000, ISO 27001, ISO 38500 etc
- Improves customer experience & satisfaction
- Optimizes costs by eliminating wastes
- Optimizes processes for Process Excellence thereby improving productivity
- Gain scalability for leaping to next level of maturity
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What do we do?
We will undertand organisational objectives and help in aligning the services accordingly We will help an organisation understand their pain points We will help define business case and will help deliver the benefits as per the business case. Create detailed SOW. Do the current state assessment Perform gap analysis Create the road map for ITIL adoption Help manage organisational change and stakeholder expectations Handhold and mentor the organisational members. Re-engineer the processes and help in institutionalising the processes with the help of governance and reporting structure QA of entire programme Help organisation to select and implement service management tools.
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Wishlist
ITIL Foundation course at minimum training fees with examination and eLearning
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Current Promotion
Currently we are not having any promotion but we will be coming some great offers soon..